MIS 535 Week 5 Homework IT Infrastructure and Emerging Technologies. Get an A++.
Question 1.Question :Which type of infrastructure services provides voice and video connectivity to employees, customers, and suppliers?
Student Answer:Networking
Telephone
VOIP
Telecommunications
Question 2.Question :Specifications that establish the compatibility of products and the ability to communicate in a network are called
Student Answer:network standards.
telecommunications standards.
technology standards.
Internet standards.
Question 3.Question :_____ unleash powerful economies of scale and result in declines in manufactured computer products.
Student Answer:Internet and web technologies
Technology standards
Linux and open-source software
Client/server technologies
Question 4.Question :Which model can be used to analyze the direct and indirect costs to help firms determine the actual cost of specific technology implementations?
Student Answer:Total cost of ownership
Return on investment
Breakeven point
Cost benefit analysis
Question 5.Question :The practice of contracting custom software development to an outside firm is commonly referred to as
Student Answer:outsourcing.
scaling.
service-oriented architecture.
application integration.
Question 6.Question :What is the act of providing hardware and software capabilities as services over the Internet?
Student Answer:Autonomic computing
Cloud computing
Grid computing
Outsourcing
Question 7.Question :In order to achieve maximum benefit from an enterprise software package, a business
Student Answer:customizes the software to match all of its business processes.
uses only the processes in the software that match its own processes.
changes the way it works to match the software business processes.
selects only the software that best matches its existing business processes.
Question 8.Question :Which best describes a suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes?
Student Answer:Process management software
ERP systems
Groupware
Application software
Question 9.Question :Which type of software enables data to be used by multiple functions and business processes for organization coordination and control?
Student Answer:Groupware
Application software
Collaboration software
Enterprise software
Question 10.Question :Which type of software is built around thousands of predefined business processes?
Student Answer:Process management software
Collaboration software
Enterprise software
Groupware
Question 11.Question :A company’s suppliers, their supplier’s suppliers, and the processes for managing relationships with them constitute
Student Answer:the supplier’s internal supply chain.
the external supply chain.
the upstream portion of the supply chain.
the downstream portion of the supply chain.
Question 12.Question :A company’s organizations and processes for distributing and delivering products to the final customers constitute
Student Answer:the supplier’s internal supply chain.
the external supply chain.
the upstream portion of the supply chain.
the downstream portion of the supply chain.
Question 13.Question :Inefficiencies arise in a supply chain because of
Student Answer:inaccurate or untimely information.
poor integration between systems of suppliers, manufacturers, and distributors.
inefficient or inaccurate systems.
unforeseeable events.
Question 14.Question :Companies with effective supply chain management systems can expect
Student Answer:improved customer service and responsiveness.
cost reduction.
reduced inventory levels.
All of the above
Question 15.Question :When tailoring a particular aspect of a system to the way a company does business, enterprise software can provide the company with
Student Answer:configuration tables.
Web services.
data dictionaries.
middleware.
Question 16.Question :A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly line best describes a _____ strategy.
Student Answer:just-in-time
frictionless
bullwhip
safety-stock
Question 17.Question :Enterprise application vendors have created _____ to make their own customer relationship management, supply chain management, and enterprise systems work closely together.
Student Answer:e-business suites
ERP systems
middleware
legacy systems
Question 18.Question :_____ integrate(s) multiple applications from multiple business functions, business units, or business partners to deliver a seamless experience for the customer, employee, manager, or business partner and provide(s) a greater degree of cross-functional integration than the traditional enterprise applications.
Student Answer:PRM software
SFA software
ERP suites
Service platforms
Question 19.Question :Which metric is based on the relationship between the revenue produced by a specific customer, the expenses incurred in acquiring and servicing that customer, and the expected life of the relationship between the customer and the company?
Student Answer:Churn rate
CLTV
Cost per lead
Cost per sale
Question 20.Question :Operational CRM applications include tools for
Student Answer:identifying buying patterns.
calculating CLTV.
sales force automation.
pinpointing unprofitable customers.
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