STRAYER BUS430 QUIZ 1
Question 1
Service organizations generally
are in close proximity to the customer
rely on physical inventory
take advantage of patents
can delegate human behavior and marketing skills
Question 2
Which one of the following has the highest goods content?
medicine prescription
computer repair
automobile loan
symphony performance
Question 3
The quality revolution is most related to
continuous improvement
mass production
time-based competition
service
Question 4
A golf simulator in a retail sports store is an example of
non- durable goods replacing services
primary good
goods content
biztainment
Question 5
Service management skills would include all of the following except
accounting and finance
knowledge and technical expertise about operations
marketing and cross-selling
human interaction
Question 6
The three issues that are at the core of operations management include all of the following except
cost
quality
utilization
efficiency
Question 7
Which of the following would be the lowest in goods content and highest in service content?
fast food restaurant
attending a theater production
getting an oil change for your car
filling a medical prescription
Question 8
Support processes would typically include all of the following except
inventory management
customer help desk operations
research and development
manufacturing and assembly
Question 9
A support process could be any of the following except
assembling automobiles
purchasing materials and supplies
managing inventory
installing a product
Question 10
Which of the following is not a key activity of an operations manager?
translating market knowledge into goods, services, and processes
continually learning and adapting to global and environmental changes
managing cash flows and strategic investments
exploiting technology to improve productivity
Question 11
A value creation process could be any of the following except
Answer
shipping a customer’s order
providing a home mortgage
assembling a dishwasher
purchasing production material
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